FAQ

Booking & Scheduling

How do I schedule a shoot?
The easiest way is to book directly through our website. You’ll see our current availability and can choose the date and time that works best for you.

How do I reschedule or cancel an appointment?
You can manage your appointment directly from your RMG client portal, including rescheduling or canceling an existing shoot.

When can you get me on the schedule?
Our online calendar shows our live availability, so what you see when booking is what we currently have available. (If you have an urgent request that you need, please feel free to reach out to us directly and we will see if we can work you in) Our goal is to do our best to get you taken care of as quickly as possible.

Do you service my area?
We serve New Hanover, Brunswick and Pender counties.

CHOOSING YOUR SERVICES

How do I know which package to book?
All of our packages include a floor plan, and you can add any service to a package if it is not already there. If you don’t need a floor plan, go to the A-La-Carte section and build your own. Not sure what you need? We’re happy to help. Tell us a little about the property and how you plan to market it, and we’ll help point you in the right direction.

Can I book just one or two photos?
Our minimum shoot is for 10-15 MLS photos or 12 drone photos. If we have already shot the property and you need one or two new photos of an exterior or updated room we can do a reshoot for a $75 fee. Just reach out to us directly and we can get that booked.

FLOOR PLANS

What’s included with my floor plan?
We scan the home with Lidar technology (we do not hand measure). All of our floorplans include a GLA Report and meet ANSI standards.

What does GLA mean?
GLA stands for Gross Living Area, which is the finished, above-grade living space of a home that meets applicable measurement standards. Our GLA floor plans provide a detailed layout of the property, room dimensions, and calculated square footage using measurement standards recognized in North Carolina. Not every space in a home qualifies as living area. Garages, unfinished areas, and certain other spaces may be shown on the floor plan but are not necessarily included in the reported living area.

Our goal is to provide agents with a clear, consistent floor plan and square footage information they can use when preparing their listings.

Do you hand-measure the property?
We do not hand measure properties. We are happy to refer you to other companies in the area that will hand measure if that is needed.

Where do I find my floor plan?
Your floor plan is located in your downloads section with a tab labeled Floor Plans. The GLA Report will be located in the documents section of your downloads.

VIDEO

What’s the difference between Standard and Premium Video?
Standard Video is a professionally filmed and edited property video that highlights the home’s main spaces and overall flow. It features smooth camera movements, engaging angles, and music for a polished, clean presentation. Agent introductions can be added for a fee, but advanced effects, AI enhancements, and detailed feature shots are not included.

Premium Video takes the creativity up a notch! With a more cinematic, story-driven approach, we focus on the details that make a home unique. Premium includes additional detail shots, more creative editing, and up to three premium effects of your choice, such as AI enhancements, 3D text effects, or animated captions. It also allows for more involved agent appearances throughout the video, creating opportunities to showcase both the property and your personal brand.

Which should you choose? Standard is perfect for showcasing a property with a beautiful, professional video. Premium is for when you want to get a little more creative, highlight the finer details, and tell a bigger story.

Where do I find my video?
Finding and Downloading your video is easy!

1. Open your RMG delivery link and click the View & Download Your Media button .
2. Click on the Video Tab. You can then click Download All or Download each one separately with the download button under each video.
3. Once downloaded, you can upload it to social media, share it with clients, or use it in your marketing.

Having trouble downloading on your iPhone?

I downloaded my video on my iPhone. Where did it go?
Don’t worry, your video probably isn’t missing! iPhones just like to hide things sometimes. 😉

We recommend using Google Chrome instead of Safari when downloading videos to your iPhone for a smoother experience.

Here’s how:

1. Open your RMG delivery link in Google Chrome.
2. Navigate to your video and tap Download.
3. Once the download is complete, open the Files app on your iPhone.
4. Check your Downloads folder under On My iPhone or iCloud Drive.
5. Find your video, open it, and tap the Share icon (square with an upward arrow).
6. Select Save Video to add it to your Photos app.

Helpful tip: Downloaded videos don’t always appear automatically in your Photos app. They may save to Files first, so don’t panic if you don’t see them right away!

Still having trouble? Reach out to us. We’re happy to help get your video where it needs to go!

Once saved to Photos, your video is ready to share on Instagram, Facebook, or wherever you want to show it off!

Why is my video buffering or not playing on the property website?
If your video is taking a while to load, buffering, or not playing smoothly, it’s usually related to your internet connection or browser.

Our videos are delivered in high quality, so they may take a little longer to load depending on your connection.

A few things to try:

• Try Google Chrome. We recommend using Chrome instead of Safari for the best viewing and downloading experience.
• Using cellular data? A weak signal may cause buffering or playback issues. Try switching to Wi-Fi.
• Still having trouble? You can always download your video directly to your device and play it without needing an internet connection.
• Connected to Wi-Fi and still experiencing issues? If you’re planning to share the video with clients or use the link for marketing, please reach out to us so we can investigate.

We want your videos looking their best and playing smoothly, especially when you’re sharing them with potential buyers. We’re always happy to help!